HOW DO I CREATE AN ACCOUNT?

You can create an account by clicking the “REGISTER” button or by clicking on this link. As a buyer, continue on the default view of Registering as a buyer and complete the form. If you are an auctioneer, click the "I'm an auctioneer" button and complete the form. An activation email will be sent to your specified email address. (Check your junk/spam folder if you cannot find the email in your inbox). After creating an account, click here to sign in.

HOW DO I LOG INTO MY ACCOUNT?

Click on the "Sign In" button or follow this link.

HOW DO I RESET MY PASSWORD?

You can request a new password to be sent to your email by clicking the “Forgot Password” link on the login page or contacting support@auctioncalendar.co.za for assistance.

WHY CAN'T I ACCESS MY ACCOUNT?

There are a number of reasons why you may be unable to log into your account or receive an error message.

Are you connected to the internet? Even the most basic things can go unnoticed. Make sure you are connected to the internet before trying to sign in. Do you have an account on Auction Calendar? Are you using the correct email address and password combination to sign in? You can request a new password to be sent to you by clicking the “Forgot Password” link on the login page or contacting support@auctioncalendar.co.za for assistance. A password reset will only work if an account with a valid email address exists.

If you don’t have an account, create an account by clicking the “REGISTER” button or by clicking on this link.

As a buyer, continue on the default view of Registering as a buyer and complete the form. If you are an auctioneer, click the "I'm an auctioneer" button and complete the form. An activation email will be sent to your specified email address. (Check your junk/spam folder if you cannot find the email in your inbox). After creating an account, click here to sign in.

If you have a specific use case error or issue then you may contact us directly for assistance at support@auctioncalendar.co.za

I WANT TO BE NOTIFIED WHEN NEW AUCTIONS ARE ADDED. HOW CAN I SET THAT UP?

Auction Calendar has a convenient way of creating alerts based on criteria you are interested in. Include all your criteria in the search bar, search and click “save alert”. Alternatively, you can select the “Alerts” tab in your profile, click the “create alert” button, complete the form and click submit. You can edit and delete alerts in the same section in your profile. Please note that this function is only available to logged-in users.

HOW DO I FIND A SPECIFIC TYPE OF AUCTION BASED ON LOCATION?

You can select your preferred category on the left of the search bar, add additional information like sub-category, location etc. in the search bar and click the search icon.

HOW DO I ADD AUCTIONS I AM INTERESTED IN TO MY CALENDAR?

You can add upcoming auctions you are interested in on your calendar by clicking on the calendar icon next to the upcoming auction title. Please note that this function is only available to logged-in users.

HOW CAN I BE REMINDED OF UPCOMING AUCTIONS I AM INTERESTED IN?

You can be reminded of upcoming auctions you are interested in by clicking on the timer icon next to the upcoming auction title. Please note that this function is only available to logged-in users

IS MY PERSONAL INFORMATION SAFE?

Yes. We value your privacy and protecting your information is very important to us. For more details on how we will use your information, please see our Privacy Policy.

DO I HAVE TO DOWNLOAD THE AUCTION CALENDAR APP?

Our App is designed to ensure your experience is seamless. You can also receive notifications when new auctions are added that fit your alert criteria, directly to your phone (if your settings allow for it). You can continue to use our platform on your browser, but the app makes for a smooth and effortless experience.

WHO DO I TELL IF I’M UNHAPPY/FRUSTRATED WITH AUCTION CALENDAR?

We appreciate all feedback, good or bad, as it allows us to reflect and grow our product to serve our customers better. Please contact us at support@auctioncalendar.co.za and one of our friendly team members will assist.

WHO DO I TELL IF I’M HAPPY WITH AUCTION CALENDAR?

We appreciate all feedback, good or bad, as it allows us to reflect and grow our product to serve our customers better. Please contact us at support@auctioncalendar.co.za and one of our friendly staff will assist.

WHAT IS A COOKIE, AND WHY ARE THEY BEING USED ON THIS SITE?

A cookie is a small piece of information stored by your browser (for instance, Chrome or Firefox) on your computer to recognise repeat users, which can be used to facilitate ongoing access to and use of the Auction Calendar platform. This will also allow us to track your usage behaviour in order to improve Platform functionality and its content. The type of information collected by cookies is not used to personally identify you. To prevent the website from accessing this information, simply disable your cookies in your browser options.

WILL YOU SELL MY E-MAIL ADDRESS OR PERSONAL DETAILS TO OTHERS?

Never. We are committed to protecting your confidentiality, so your information will not be disclosed to third parties.

FAQs

Frequently Asked Questions

Frequently Asked Questions

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